MS ISO 9004: 2000 Quality management systems-Guidelines for performance improvements (ISO 9004:2000, IDT)
Printed version of this standard is available at Library. To request, please e-mail to adminpk@usm.my and include a copy of this record in your e-mail.
This International Standard provides guidelines beyond the requirements given in ISO 9001 in order to consider both the effectiveness and effiency of a quality management system, and consequently the potential for improvement of the performance of an organization. When compared to ISO 9001, the objectives of customer satisfication and product quality are extended to iinclude the satisfaction of interested parties and the performance of the organization.