Terma kualiti di dalam industri menjadi faktor utama bagi mengukur kebolehsaingan suatu firma. Konsep, kaedah dan alat telah digunakan secara meluas dalam menambahbaik serta mengawal kualiti produk. Dengan itu, industri berusaha bagi menghasilkan produk yang baik. Bagi memastikan tindakan kualiti lebih teratur, laporan kualiti yang tersusun adalah sangat penting. Tujuan kajian ini adalah untuk menghasilkan rangka kerja penyelesaian masalah yang baru di mana metodologi DMAIC (Define-Measure-Analyze-Improve-Control) menjadi pendekatan utama untuk gabungan konsep CAPA (Corrective and Preventive Action). Metodologi DMAIC sering diterangkan sebagai suatu pendekatan dalam penyelesaian masalah dan suatu strategi kualiti berasaskan data kerana ia adalah sebahagian daripada inisiatif kualiti Six Sigma. Manakala konsep CAPA merupakan siasatan sistematik pada punca masalah yang dihadapi. Dalam kajian ini, dua pendekatan tersebut digabungkan dalam penghasilan Laporan Quality Enhancement Action (QEA), di mana laporan ini bertujuan untuk membawa pengurusan industri ke arah tindakan yang lebih jitu berkenaan isu kualiti dalam sektor elektronik. Laporan ini telah disahkan melalui kajian kes dan kajian soal selidik. Hasilnya telah menunjukkan laporan dan juga rangka kerja baru tersebut adalah praktikal. Selain itu, laporan kualiti ini bukan sahaja focus kepada penyelesaian masalah, malah boleh memecahkan jurang sesebuah organisasi. Menerusi penambahbaikan proses and kualiti, industri dapat lebih berdaya saing bagi menghasilkan produk yang lebih baik di masa hadapan.
The term quality in industry has been a key factor in measuring a firm competitiveness. Tools, methods, and concepts have been massively applied in improving and controlling product quality. Thus, industries urge themselves to cope with the needs of complete goods. In order to get a structured quality action, an organized framework is highly reliable. The purpose of this research is to develop a new problem solving framework where DMAIC (Define-Measure-Analyze-Improve-Control) is the main approach, with infusion of CAPA (Corrective and Preventive Action) concept. The DMAIC method is often described as an approach to problem-solving and a data-driven quality strategy as it is an integral part of the Six Sigma quality initiatives. Meanwhile, the CAPA concept is the systematic investigation of the root cause of identified risks or problems, widely implemented in industries. In this research, these two approaches are merged in designing a new quality reporting document named as the Quality Enhancement Action (QEA) report. The report presents the structured quality action in a more efficient way conducted in the electronics sector. The report has been validated through case studies and a survey through questionnaire. The outcomes confirmed the application and the practicality of the report as well as the new framework to improve quality issues. On the other hand, the quality report is not only focus on problem solving and decision making, but can break down organizational barriers. Through process and quality improvement, industries will have the capability in producing better goods in future.
Integration of dmaic methodology and capa concept for quality improvement In semiconductor industry_Nurul Aida Binti Harun_A2_2017_MFAR