Printed version of this standard is available at Library. To request, please e-mail to referencepk@usm.my and include a copy of this record in your e-mail.
This part of ISO 9004 gives management guidelines for implementing continuous quality improvement within an organization. The ways adopting and implementing these guidelines depend upon factors such as the culture, size, nature of the organization, the type of products or services offered, and the markets and customer need served.