Disertasi ini mengkaji kesedaran dan kesiapsiagaan individu untuk pemindahan kecemasan di kalangan penumpang di Stesen Kuala Lumpur Sentral (KLS), dengan memberikan tumpuan khusus kepada pemahaman dan penilaiaan penumpang terhadap lokasi pelan pemindahan, butang kecemasan, kawasan berkumpul, tanda keluar kecemasan, laluan pemindahan dan lokasi jalan keluar yang lain. Maklumbalas borang soalselidik daripada 329 responden menunjukkan bahawa tahap kesedaran dan kesiapsiagaan diri di kalangan penumpang berada di tahap sederhana. Walaupun sebahagian besar daripada responden (48.0%) sudah biasa dengan Stesen KLS, tetapi mereka masih tidak mengetahui prosedur pemindahan. Lebih khusus lagi, sebahagian besar daripada responden tidak mengetahui lokasi pelan pemindahan (50.8%), butang kecemasan (45.3%), kawasan berkumpul (52.0%), laluan pemindahan (51.0%) atau lokasi jalan keluar yang lain (41.6%). Dari segi perbezaan demografi, keputusan daripada sampel ujian-t tidak bersandar menunjukkan bahawa terdapat perbezaan dalam aspek kesedaran dan kesiapsiagaan diri antara lelaki dan perempuan, penumpang yang biasa dan tidak biasa dengan stesen tersebut serta kumpulan umur yang berbeza. Isu yang paling kritikal yang perlu diperbaiki oleh pihak pengurusan dan pengurus kecemasan di Stesen KLS adalah lokasi pelan pemindahan, kawasan berkumpul dan laluan pemindahan dengan skor min di bawah 2.5. Hasil kajian ini boleh membantu pengurus kecemasan dalam merancang strategi yang sesuai, mencari jalan penyelesaiaan, menyediakan latihan dan kempen untuk process pemindahan yang lebih berkesan dan dan selamat. Selain itu, hasil daripada kajian ini amat berguna untuk membangunkan dan mengesahkan model matematik dan teoritikal yang bertujuan mengkaji pemindahan penumpang di stesen kereta api.
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This dissertation examines the self-awareness and self-preparedness of emergency evacuation among Malaysian passengers at Kuala Lumpur Sentral (KLS) Station, with a particular focus on how the passengers understand and rate the location of evacuation plans, emergency buttons, assembly area, emergency exit signs, evacuation route and location of another exit. A conducted survey with 329 respondents shows that the level of self-awareness and self-preparedness among the passengers are in the moderate level. Although the majority of respondents (48.0%) are familiar with the KLS Station, but they are still not aware with the evacuation procedure. More specifically, a significant proportion of the respondents do not know the locations of evacuation plans (50.8%), emergency red button (45.3%), assembly area (52.0%), evacuation route (51.0%) or location of another exit (41.6%). In terms of demographic differences, results from Independent Sample t-Test revealed that there are some differences in self-awareness and self-preparedness between males and females, familiar and unfamiliar passengers with that station as well as among the different age groups. The critical issues that need to be improved by the management team and manager of emergency response at KLS Station are the location of evacuation plans, assembly area and evacuation route that obtained the mean score below 2.5. Findings of this study can assist managers of emergency response in developing appropriate strategies, design solutions, trainings and education campaigns for effective and safe evacuation. Moreover, the results are a valuable resource in developing and verifying mathematical and theoretical models aiming to study passengers’ evacuation in a train station.
Self-awareness and self-preparedness of emergency evacuation among malaysian passengers at kuala lumpur sentral station / Muhammad Syahir Mohd Johari