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MS ISO 10002:2004 Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004, IDT) (Published by STANDARDS MALAYSIA in 2008)

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This Malaysian Standard provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The complaints handling process described is suitable for use as one of the processes of an overall quality management system. This Malaysian Standard is not applicable to disputes referred for resolution outside the organization or for employment-related disputes. It is also intended for use by organizations of all sizes and in all sectors. Annex A provides guidance specifically for small businesses.
Primary Item Type:
Malaysian Standard
Identifiers:
Standard Number MS ISO 10002:2004
ISC ISC Y - Quality Management and Quality Assurance
ICS 03.120.10
Language:
English
Subject Keywords:
Quality management; Customer satisfaction; Complaints; Guidelines
First presented to the public:
8/9/2018
Original Publication Date:
10/30/2015
Previously Published By:
Department of Standards Malaysia
Place Of Publication:
Cyberjaya, Selangor
Citation:
Extents:
Number of Pages - 34
License Grantor / Date Granted:
  / ( View License )
Date Deposited
2018-08-09 15:25:12.58
Date Last Updated
2020-04-17 17:11:37.795
Submitter:
Mohamed Yunus Yusof

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MS ISO 10002:2004 Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004, IDT) (Published by STANDARDS MALAYSIA in 2008)1 2018-08-09 15:25:12.58
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